Customer Care

This charter sets out core standards for delivering services to you.

In the event that a non-emergency issue arises, all calls should be directed to After Build Ltd

An appointment will be made within 48 hours for an appropriate contractor to attend.

If necessary a visit to your property can be arranged to survey the issue and agree an appropriate course of action. This visit will be attended by a representative of After Build. A representative of Larkfleet Homes will attend only in exceptional circumstances.

The work will be completed within 30 days of the date the issue is reported to After Build.

After Build will act as the point of contact between you and the contractor and undertake to keep you fully informed of any changes or delays due to supply of parts or materials.

Once the work has been completed, you will be asked to sign the contractors’ job sheet to indicate your satisfaction.

In the unlikely event that you are unhappy with any aspect of the service provided by After Build or the sub contractors working in your property, please contact After Build. If necessary a representative will visit your property and discuss the issues with you to agree any necessary action.

Should you still feel dissatisfied, please advise the Operations Director in the first instance, to agree an appropriate course of action.

As part of our contractual requirements, After Build provides a full monthly update report to Larkfleet Homes.

The NHBC Booklet ‘A Guild to your New Home’ is an invaluable source of information to assist you in caring for your new home. It will explain how best to ensure your new homes is maintained and kept in good order during the first year of moving in. Please ensure you take the time to read this booklet to understand what can be expected during early occupation of your property.